Frequently Asked Questions

We will aim to ship your order within 24 hours if placed before 3 PM on a weekday or the next working day if placed after 3 PM or on weekends using our preferred shipping partners. Tracking details if applicable will be sent to you via email.

For more information please read our Shipping Policy here.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and your return may be subject to other fees. You may be charged to return the item if it doesn’t satisfy the returns and refund criteria.

For more information read our Returns Policy here.

Our refund and returns policy lasts 7 days from the day the item is delivered. If more than 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

Returns and Refunds will only be considered on a case-by-case basis. To be eligible for a refund the product(s) must be unopened and unused and in its original packaging. Our products are thoroughly checked before they are shipped to check for quality and quantities.

Please do not send your purchase back to us before opening a returns request. To complete your return, we require a receipt or proof of purchase attached to your return.

For more information please read our Returns Policy here.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again as there is often some processing time before a refund is posted.

Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@positivewipes.co.uk

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Our products all are clearly marked to show the use by dates. These dates can be extended if you store the wipes out of direct sunlight and if you ensure that you reseal using the sticker and close the pack properly hearing a click.

If you are interested in any of our products that are out of stock, please contact us directly and we will assist you in procuring the product you have in mind.

If you do have other questions that we have not been able to answer please use this link to send us a message via our web contact form.